Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Retrieve documents stored in microfilm or microfiche and place them in viewers for reading.Assign and record or stamp identification numbers or codes to index materials for filing.Operate mechanized files that rotate to bring needed records to a particular location.Complete general financial activities, such as processing accounts payable, reviewing invoices, collecting cash payments, or issuing receipts.Design forms related to filing systems.Modify or improve filing systems or implement new filing systems.Perform periodic inspections of materials or files to ensure correct placement, legibility, or proper condition.Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.Track materials removed from files to ensure that borrowed files are returned.Find, retrieve, and make copies of information from files in response to requests and deliver information to authorized users.Gather materials to be filed from departments or employees.Add new material to file records or create new records as necessary.Keep records of materials filed or removed, using logbooks or computers and generate computerized reports.Answer questions about records or files.Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval.Scan or read incoming materials to determine how and where they should be classified or filed.